Velto LTD ("Velto" or"we") respects your privacy and is committed to protecting your personal data. This privacy policy will explain how our organisation uses the personal data we collect from you when you engage with our services.
This Cookie Policy of Velto LTD reflects our commitment to global best practices regarding cookies, pixels, beacons, and similar technologies. We understand the importance of your privacy and strive to manage these technologies responsibly to enhance your experience with our services.
These terms and conditions apply between you, the User of this Website , and Velto Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.
At Velto, we are committed to upholding the highest standards of ethics and safety in the development and deployment of artificial intelligence and automation technologies. Our mission is to use the power of leading-edge technologies responsibly, ensuring that they contribute positively to society, businesses, and individuals.
Last updated: January 2026
Velto Ltd ("Velto", "we", "us") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect personal data in connection with our services, including the Airo AI voice agent platform.
Velto Ltd is registered in England and Wales, Company No. 15233558, with a registered address at 124 City Road, London EC1V 2NX.
This policy applies to all individuals whose personal data we process, including visitors to our website, clients, business contacts, and individuals whose contact information is provided to us by our clients for the purposes of operating the Airo platform.
Where Velto operates the Airo voice agent on behalf of a client, the client provides us with contact data relating to individuals in their database. This may include:
In this context, Velto acts as a data processor on behalf of the client, who is the data controller. We process this data solely for the purposes instructed by the client and in accordance with our Data Processing Agreement.
When the Airo voice agent conducts outbound or inbound calls, the following data may be collected:
Where an individual declines consent to recording, the call proceeds without recording and no transcript is retained. The contact is flagged accordingly on the client dashboard.
We process personal data on the following legal bases:
Your data is stored securely on cloud infrastructure hosted on AWS (Amazon Web Services), which holds SOC 2 Type II, ISO 27001 and GDPR certifications. Our database infrastructure provider (Neon) operates on AWS-backed servers with encryption at rest (AES-256) and in transit (TLS 1.2+).
We implement the following security measures:
Call recordings and transcripts are retained for a maximum of 90 days from the date of the call, after which they are permanently deleted unless a longer retention period is required by law or agreed with the client. Contact data provided by clients is retained for the duration of the service agreement and deleted within 30 days of contract termination upon written request.
We do not sell your personal data. We may share data in the following limited circumstances:
We do not transfer personal data outside the United Kingdom or European Economic Area without ensuring appropriate safeguards are in place.
Where Velto operates the Airo platform on behalf of a business client, we act as a data processor under UK GDPR Article 28. In this capacity:
A formal Data Processing Agreement is available upon request and is executed with all enterprise clients prior to the commencement of services.
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at info@velto.co.uk. We will respond within one month of receiving your request.
If you are an individual whose data has been processed by Airo on behalf of one of our clients, your primary point of contact for data rights requests is the client organisation, who is the data controller for that data. We will cooperate fully with any such requests directed to us.
Our website uses cookies to improve your experience. We use the following types:
You can configure your browser to refuse cookies. Some features of our website may not function correctly if cookies are disabled. For more information, visit allaboutcookies.org.
We may contact you with information about our services where you have given consent or where we have a legitimate interest in doing so. You can opt out of marketing communications at any time by emailing info@velto.co.uk or clicking the unsubscribe link in any marketing email.
We review this policy regularly and will publish updates on our website. The date at the top of this document reflects the most recent update. We will notify you of material changes where we have your contact details.
For any questions about this policy or to exercise your data rights:
Email: info@velto.co.uk
Post: Velto Ltd, 124 City Road, London EC1V 2NX
To report a complaint or if you feel your concern has not been addressed satisfactorily, you may contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
Last updated: January 2026
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. Similar technologies include pixels and local storage, which work in comparable ways.
We use cookies and similar technologies on the velto.ai website for the following purposes:
These cookies are required for the website to function. They cannot be disabled. They include cookies that enable secure browsing and basic site functionality.
These cookies allow us to remember your preferences and customise your experience on return visits, such as language settings.
We may use analytics tools to understand how visitors use our website, which pages are most visited, and how users navigate our content. This helps us improve the site. Analytics data is collected in aggregated, anonymised form where possible.
Where you engage with us for services, we may use cookies to facilitate session management, payment processing and account access.
Some cookies on our website may be set by third party services we use, such as analytics or payment providers. These third parties have their own privacy and cookie policies. We do not control these cookies directly.
You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Note that disabling certain cookies may affect the functionality of our website.
For guidance on managing cookies in common browsers, visit allaboutcookies.org.
If you have any questions about our use of cookies, please contact us at info@velto.co.uk or write to us at 124 City Road, London EC1V 2NX.
Last updated: January 2026
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by your own terms and conditions), and Velto Ltd, the owner and operator of this Website.
Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Velto Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Velto Ltd and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Velto Ltd is a company incorporated in England and Wales with registered number 15233558 whose registered address is 124 City Road, London EC1V 2NX. You can contact Velto Ltd by email at info@velto.co.uk.
Last updated: January 2026
Velto Ltd develops and delivers AI-powered automation solutions for businesses. We are committed to building technology that is responsible, transparent and genuinely useful , to our clients, to the individuals our systems interact with, and to society more broadly. This statement sets out the principles that guide how we operate.
We believe people have a right to know when they are interacting with an automated system. Where our technology communicates directly with individuals, such as through AI-powered voice or messaging tools, it is designed to be clear about its nature. We do not build systems intended to deceive people into believing they are interacting with a human.
We are equally transparent with our clients about what our technology can and cannot do, how it works, and what its limitations are. We do not oversell capabilities or obscure risks.
Respecting the privacy of individuals is fundamental to how we build and operate our products. We collect and process only the personal data necessary to deliver our services. We design our systems with privacy as a default, not an afterthought.
Where our services involve processing personal data on behalf of clients, we act as a responsible data processor and support our clients in meeting their obligations under UK GDPR and applicable data protection law. Our full approach to data handling is set out in our Privacy Policy.
We are committed to building AI systems that treat all individuals consistently and fairly. We do not design or permit configurations of our technology that would unlawfully discriminate against individuals on the basis of protected characteristics. Where qualification criteria or decision parameters are set by clients, we require these to be documented and applied consistently.
Our technology is built to augment human capability, not replace human judgement. We design our systems so that human teams remain in control of consequential decisions. Outputs from our AI systems, such as lead qualification data, call summaries or recommendations, are intended to inform and support human decision-making, not substitute for it.
The security of our systems and the data they handle is a core responsibility. We implement robust technical and organisational measures including encryption, access controls, multi-factor authentication and regular security reviews. We respond promptly and transparently to any security incidents affecting our clients or their data.
We actively review the performance and behaviour of our products on an ongoing basis. We seek feedback from clients and take corrective action where we identify issues. We view ethical behaviour not as a fixed standard to reach but as a continuous commitment to improve.
Velto operates in compliance with all applicable laws and regulations including UK GDPR, the Data Protection Act 2018, PECR and guidance from the Information Commissioner's Office on AI and automated systems. We monitor regulatory developments and adapt our practices accordingly.
If you have any questions about our ethics and safety practices, please contact us at info@velto.co.uk or write to us at 124 City Road, London EC1V 2NX.
