@ 2024 . VELTO LTD
PSC Lashes has transformed its business model by implementing AI-driven automation solutions, enhancing both customer interaction and administrative efficiency. This strategic move, in partnership with Velto’s automation services, has led to significant improvements in operational processes and a dramatic increase in digital engagement.
“My experience with Velto has been nothing short of transformative for my business and we've achieved such amazing results in such a short amount of time. Daniel and his team really know what they’re talking about when it comes to AI. Honestly, I'd tell any business looking to make a leap forward to team up with them. Been super fun working with them. ” - Rachel Garrick, Owner, PSC Lashes.
Industry : Beauty Services
Headquarters : Rotterdam, Netherlands
Use Case : Customer Engagement & Administration
A remarkable increase in social media reach, marking a growth of +6,221%.
Significant increase in social media impressions, showcasing enhanced content engagement and visibility
Customers efficiently managed by the AI system, showcasing the capability of AI in enhancing customer service operations.
AI-driven systems tripled retention through improved customer experience and personalised follow-ups.
PSC Lashes, like many in the beauty industry, grappled with manual, time-consuming administrative tasks that hindered their ability to effectively engage on social media and develop content. With a small team, these inefficiencies diminished their operational effectiveness and compromised their capacity to maintain, attract, and expand their customer base, thus escalating opportunity costs. The primary objective was clear: to streamline these tasks to strengthen their digital presence, enhance customer interactions, and catalyse brand growth.
To address these challenges, PSC Lashes partnered with Velto to implement a cutting-edge AI solution designed to automate essential administrative tasks including appointment bookings, client retention, personal follow-ups, data analysis, emailing, and query handling. This transformative shift allowed the team to relocate their time towards strategic and customer-facing activities, markedly enhancing their social media engagement and content production capabilities. The AI system also provided valuable data analytics, which played a crucial role in personalising services and refining marketing efforts.
The integration of Velto's AI system at PSC Lashes reshaped their operational framework, enabling the team to concentrate on engaging deeply with customers during services without the distractions of multitasking, thereby increasing customer satisfaction. This focus also facilitated the development of a major social media campaign that significantly enhanced customer engagement and satisfaction. The results of this effective synergy are evidenced by several key performance metrics:
The AI-driven operational enhancements not only optimized daily functions but also paved the way for new revenue streams. Following the viral success of their enhanced digital strategy, PSC Lashes launched premium masterclasses, attracting significant participation and generating substantial revenue, with future sessions already in high demand. This initiative, coupled with the operational savings from reduced staffing needs, underscores a significant return on investment.
“My experience with Velto has been nothing short of transformative for my business. We've achieved amazing results in such a short amount of time. Daniel and his team really know what they’re talking about when it comes to AI. Honestly, I'd tell any business looking to make a leap forward to team up with them. It’s been super fun working with them,” Rachel Garrick, Owner of PSC Lashes.
The collaboration between PSC Lashes and Velto's AI automation services has set a new benchmark in operational efficiency and social media engagement. This partnership has not only facilitated remarkable growth in digital metrics but has also established a foundation for sustained innovation and customer engagement in the evolving digital landscape.
PSC Lashes, like many in the beauty industry, grappled with manual, time-consuming administrative tasks that hindered their ability to effectively engage on social media and develop content. With a small team, these inefficiencies diminished their operational effectiveness and compromised their capacity to maintain, attract, and expand their customer base, thus escalating opportunity costs. The primary objective was clear: to streamline these tasks to strengthen their digital presence, enhance customer interactions, and catalyse brand growth.
To address these challenges, PSC Lashes partnered with Velto to implement a cutting-edge AI solution designed to automate essential administrative tasks including appointment bookings, client retention, personal follow-ups, data analysis, emailing, and query handling. This transformative shift allowed the team to relocate their time towards strategic and customer-facing activities, markedly enhancing their social media engagement and content production capabilities. The AI system also provided valuable data analytics, which played a crucial role in personalising services and refining marketing efforts.
The integration of Velto's AI system at PSC Lashes reshaped their operational framework, enabling the team to concentrate on engaging deeply with customers during services without the distractions of multitasking, thereby increasing customer satisfaction. This focus also facilitated the development of a major social media campaign that significantly enhanced customer engagement and satisfaction. The results of this effective synergy are evidenced by several key performance metrics:
The AI-driven operational enhancements not only optimized daily functions but also paved the way for new revenue streams. Following the viral success of their enhanced digital strategy, PSC Lashes launched premium masterclasses, attracting significant participation and generating substantial revenue, with future sessions already in high demand. This initiative, coupled with the operational savings from reduced staffing needs, underscores a significant return on investment.
“My experience with Velto has been nothing short of transformative for my business. We've achieved amazing results in such a short amount of time. Daniel and his team really know what they’re talking about when it comes to AI. Honestly, I'd tell any business looking to make a leap forward to team up with them. It’s been super fun working with them,” Rachel Garrick, Owner of PSC Lashes.
The collaboration between PSC Lashes and Velto's AI automation services has set a new benchmark in operational efficiency and social media engagement. This partnership has not only facilitated remarkable growth in digital metrics but has also established a foundation for sustained innovation and customer engagement in the evolving digital landscape.
